Terms of Service

1. About these Terms

These Terms of Service ("Terms") govern your access to and use of SmartMed.ai and related applications, websites, software, APIs, integrations, features and services provided by ITBlanket.

References to "SmartMed.ai", "SmartMed" or the "Service" include the SmartMed.ai healthcare platform and related functionality made available by ITBlanket.

References to "ITBlanket", "we", "us" or "our" refer to the ITBlanket entity providing the applicable service.

By accessing or using SmartMed.ai, you agree to comply with these Terms. If you use SmartMed.ai on behalf of a hospital, clinic, healthcare professional, business or other organisation, you represent that you are authorised to use the Service on behalf of that organisation.

Your organisation's use of SmartMed.ai may also be governed by a subscription agreement, proposal, order form, implementation agreement, data processing agreement or other written agreement with ITBlanket. Where such an agreement conflicts with these Terms, the applicable written agreement will govern to the extent of that conflict.

2. About SmartMed.ai

SmartMed.ai is a healthcare software platform designed to support clinical, administrative, operational and financial workflows for hospitals, clinics, doctors and other healthcare organisations.

Depending on the subscription, deployment and configuration, SmartMed.ai may provide functionality relating to:

• patient registration and patient record management;
• appointment scheduling and patient queues;
• outpatient consultation and clinical documentation;
• inpatient and nursing workflows;
• prescription and medication-related workflows;
• laboratory and radiology workflows;
• billing, insurance and payment-related workflows;
• pharmacy and inventory management;
• telemedicine and virtual consultations;
• patient notifications and communication workflows;
• reports, dashboards and operational analytics;
• document processing and medical report analysis;
• AI-assisted features and workflow automation;
• other healthcare management and operational functions.

Features may be added, changed, configured differently or made available only to certain customers, subscription plans or geographic locations.

3. Eligibility and Authorised Use

SmartMed.ai is intended for authorised users of participating hospitals, clinics, healthcare organisations and other approved users.

You may access SmartMed.ai only if you have been appropriately authorised to do so. Your access may be limited according to your organisation, location, department, role and assigned permissions.

You must not attempt to access patient records, clinical information, administrative functions or other restricted information that you are not authorised to access.

4. User Accounts and Credentials

Certain SmartMed.ai functionality requires an account. You are responsible for maintaining the confidentiality and security of your account credentials and for activity performed through your account where reasonably attributable to your use.

You agree to:

• provide accurate information when creating or maintaining your account;
• use only the account and permissions assigned to you;
• keep passwords, OTPs and authentication credentials confidential;
• not share your account with unauthorised persons;
• sign out or otherwise secure devices that may provide access to SmartMed.ai;
• promptly report suspected unauthorised access or compromised credentials.

5. Healthcare Organisation Responsibilities

A hospital, clinic or other healthcare organisation using SmartMed.ai is responsible for determining who may access its account and for assigning appropriate user roles and permissions.

Healthcare organisations are responsible for ensuring that their users use SmartMed.ai in accordance with applicable laws, professional obligations, organisational policies and the organisation's agreement with ITBlanket.

The healthcare organisation remains responsible for the healthcare services it provides, including clinical decisions, patient care, documentation requirements and appropriate use of information available through SmartMed.ai.

6. SmartMed.ai Is a Technology Platform

ITBlanket is a technology provider and does not provide medical diagnosis, medical treatment or emergency medical services merely by providing SmartMed.ai.

Doctors, nurses, pharmacists, diagnostic professionals and other qualified healthcare professionals remain responsible for professional decisions made in connection with patient care.

Information presented, generated, stored or communicated through SmartMed.ai should be reviewed and used by appropriately qualified persons in the context of the individual patient and the circumstances of care.

7. AI-Assisted Features

SmartMed.ai may include artificial intelligence-assisted features intended to help healthcare professionals and authorised users perform certain tasks more efficiently.

Depending on the functionality made available, AI-assisted features may help with activities such as:

• analysing or organising medical documents;
• extracting information from reports or records;
• summarising available information;
• assisting with clinical documentation;
• retrieving relevant information from available documents;
• supporting administrative and operational workflows;
• generating suggestions or draft content for review.

AI-generated or AI-assisted information can contain errors, omissions or inappropriate suggestions. It should not be assumed to be accurate merely because it was generated by the Service.

Appropriate human review remains necessary. Healthcare professionals are responsible for independently reviewing AI-assisted output before relying upon it for diagnosis, prescriptions, treatment, clinical documentation or other important healthcare decisions.

AI-assisted functionality is not a substitute for professional medical judgement or independent clinical verification.

8. Telemedicine and Virtual Consultations

SmartMed.ai may enable telemedicine or virtual consultation workflows, including appointment scheduling, consultation links and integration with video conferencing or meeting services.

The healthcare provider remains responsible for determining whether a virtual consultation is appropriate for a particular patient and clinical situation.

Users acknowledge that virtual consultations depend on factors such as internet connectivity, compatible devices, browsers, cameras, microphones and third-party meeting services.

SmartMed.ai should not be relied upon as the sole means of obtaining assistance in a medical emergency.

9. Patient Communications and Notifications

SmartMed.ai may enable hospitals and healthcare professionals to communicate with patients through channels such as WhatsApp, email, SMS or other supported messaging services.

Communications may include appointment confirmations, reminders, rescheduling requests, follow-up information, prescription-related notifications, virtual consultation information and other operational communications.

Healthcare organisations are responsible for ensuring that they have an appropriate basis for communicating with patients and for configuring communications appropriately for their use.

Message delivery cannot be guaranteed because delivery may depend on third-party providers, telecommunications networks, internet availability, recipient settings and other circumstances outside ITBlanket's direct control.

10. Patient and Healthcare Data

SmartMed.ai may process information relating to patients, healthcare professionals, staff and healthcare operations in order to provide the Service.

Depending on how a healthcare organisation uses SmartMed.ai, information processed through the Service may include patient identification details, appointments, medical records, clinical notes, prescriptions, diagnostic reports, billing information, documents and other healthcare-related information.

Healthcare organisations and users must only collect, enter, access, disclose and otherwise process information through SmartMed.ai where they are authorised and permitted to do so.

The handling of personal information is further described in our Privacy Policy and, where applicable, customer agreements or data processing agreements.

11. Data Accuracy

SmartMed.ai may display information entered by users, received from healthcare organisations, imported from other systems or produced through automated processes.

Healthcare professionals and authorised users are responsible for reviewing relevant information and correcting inaccuracies where appropriate before relying on it for important decisions.

ITBlanket is not responsible for inaccuracies resulting from incorrect information supplied by users, customers or independent third-party systems.

12. Third-Party Services and Integrations

SmartMed.ai may integrate with or rely upon third-party technologies and services to provide certain functionality. These may include cloud infrastructure, communication providers, payment services, video conferencing services, authentication services, analytics tools, artificial intelligence services and other technology providers.

Third-party products and services may be governed by their own terms, privacy policies, availability requirements and usage restrictions.

ITBlanket is not responsible for the independent operation of a third-party service except to the extent expressly agreed in an applicable written agreement.

13. Acceptable Use

You must use SmartMed.ai responsibly and only for lawful and authorised purposes.

You must not:

• access patient or organisational information without proper authorisation;
• use another person's account or credentials without permission;
• attempt to bypass authentication or role-based access controls;
• introduce malware, malicious code or other harmful technology;
• interfere with or disrupt the Service or its infrastructure;
• probe or test systems for security vulnerabilities without written authorisation;
• use the Service to violate applicable law or the rights of another person;
• copy, scrape or systematically extract protected data without authorisation;
• use patient or clinical information for an unauthorised purpose;
• attempt to reverse engineer or circumvent technical restrictions protecting the Service;
• use SmartMed.ai in a manner that could compromise patient safety, security or privacy.

14. Security

ITBlanket uses reasonable technical and organisational measures intended to protect SmartMed.ai and information processed through the Service.

No internet-connected system can be guaranteed to be completely secure. Users and healthcare organisations are responsible for maintaining appropriate security of their devices, networks, accounts, credentials and authorised-user access.

Suspected unauthorised access, security incidents or compromised credentials should be reported to ITBlanket or the relevant organisation administrator promptly.

15. Intellectual Property

SmartMed.ai, including its software, interfaces, designs, workflows, documentation, branding and underlying technology, is owned by or licensed to ITBlanket and may be protected by copyright, trademark and other intellectual property laws.

Your right to use SmartMed.ai is limited to the access granted under your organisation's subscription or applicable agreement.

Unless expressly authorised, you may not reproduce, sell, sublicense, distribute, reverse engineer, decompile, modify or create derivative works from SmartMed.ai or its proprietary technology.

16. Subscriptions, Fees and Payments

Certain SmartMed.ai functionality may require a paid subscription, licence, implementation fee, usage-based fee or other payment.

Pricing, subscription periods, payment schedules, included functionality, renewal arrangements and applicable taxes will be specified in the applicable quotation, proposal, order form, invoice, subscription plan or customer agreement.

Access to paid functionality may be suspended or restricted for non-payment where permitted under the applicable agreement and law.

17. Cancellations and Refunds

Cancellation, refund and subscription termination terms may vary according to the product, subscription, implementation arrangement or customer agreement.

Where a separate Refund Policy applies to a transaction, it should be read together with these Terms and the applicable commercial agreement.

18. Service Availability and Maintenance

We aim to provide reliable access to SmartMed.ai. However, we do not guarantee uninterrupted or error-free availability unless a specific service level has been agreed in writing.

SmartMed.ai may occasionally be unavailable because of scheduled maintenance, emergency maintenance, upgrades, infrastructure problems, internet or telecommunications failures, third-party service disruptions, security events or circumstances outside our reasonable control.

19. Product Updates and Changes

SmartMed.ai is continuously developed and improved. We may add, modify, replace or discontinue features as the platform evolves.

Material changes affecting contracted services will be handled in accordance with any applicable customer agreement.

20. Suspension and Termination

ITBlanket may restrict or suspend access where reasonably necessary to protect SmartMed.ai, patients, customers, users, ITBlanket or third parties from security risks, unauthorised access, unlawful activity or material violations of these Terms.

Commercial subscription termination, data access following termination and related obligations may be governed by the applicable customer agreement.

21. Disclaimer of Warranties

To the extent permitted by applicable law, SmartMed.ai is provided subject to the warranties expressly stated in an applicable customer agreement, if any.

ITBlanket does not guarantee that every feature, third-party integration, automated output or AI-assisted result will always be available, accurate, complete or suitable for every use case.

Product demonstrations, screenshots, descriptions and examples may illustrate functionality and may not represent every configuration or deployment.

22. Limitation of Liability

To the maximum extent permitted by applicable law, ITBlanket will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of or inability to use SmartMed.ai, except where such liability cannot legally be excluded or limited.

Any specific limitations of liability applicable to a paid subscription, hospital deployment or commercial customer will be governed by the applicable customer agreement.

Nothing in these Terms excludes or limits liability where exclusion or limitation would be prohibited by applicable law.

23. Medical Emergencies

24. Privacy

Our handling of personal information in connection with SmartMed.ai is further described in the SmartMed.ai Privacy Policy.

25. Support

Technical and product support may be available according to the applicable subscription or customer agreement.

Support is intended for SmartMed.ai product, account, configuration and technical issues. It is not a channel for emergency medical care or urgent clinical advice.

26. Changes to these Terms

We may update these Terms periodically to reflect changes to SmartMed.ai, our business practices, technology or applicable requirements.

When these Terms are updated, the effective date displayed at the top of this page will be revised.

Where required, material changes may also be communicated through SmartMed.ai, email or other appropriate channels.

27. Governing Law and Customer Agreements

These Terms are governed by the laws applicable to the ITBlanket contracting entity, subject to any mandatory legal rights that cannot be excluded.

A hospital, clinic or other commercial customer may have separate governing law, jurisdiction, dispute resolution or arbitration provisions in its agreement with ITBlanket. In that case, those contractual provisions will apply to the extent specified in that agreement.

28. Severability

If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. Contact Us

If you have questions regarding these Terms of Service or SmartMed.ai, please contact ITBlanket.