How can we help?
Need help with SmartMed.ai? Tell us what you're experiencing and our support team will help you get back on track.
Product Support
Get assistance with SmartMed.ai features, configuration, workflows, integrations and technical issues.
Submit a requestIntegration Guides
Follow our setup documentation for supported integrations and SmartMed.ai configuration.
Zoom Integration GuideSales & Demo
Looking to evaluate SmartMed.ai for your hospital or clinic? Our product team can walk you through the platform.
Book a DemoWhat we can help with
SmartMed.ai Support
Choose the area closest to your issue when submitting your request. This helps us route it to the right team.
Account & Access
Login problems, account access, permissions, user management and authentication issues.
SmartMed.ai Platform
Help with appointments, patients, clinical workflows, billing, reports and other SmartMed.ai features.
Virtual Consultation
Assistance with virtual appointments, Zoom integration, meeting setup, joining or consultation issues.
WhatsApp & Notifications
Help with WhatsApp notifications, appointment reminders, templates and patient communications.
Configuration & Onboarding
Hospital setup, doctors, departments, workflow configuration, integrations and onboarding assistance.
Privacy & Security
Privacy questions, security concerns, access issues and requests relating to personal information.
Contact Support
Tell us what's happening
Provide a short description of the problem and enough context for our support team to understand the issue.
Tell us what you were trying to do
Mention the SmartMed.ai page, feature or workflow where the issue occurred.
Include the error or unexpected behaviour
Exact error messages and the steps leading to the issue can help us investigate faster.
Avoid unnecessary patient information
Please do not include sensitive clinical or patient information unless it is specifically required to investigate the issue.
Medical emergencies
SmartMed.ai Support is for product and technical assistance. It is not an emergency medical service. For a medical emergency, contact the appropriate local emergency service or healthcare provider immediately.
What happens after you submit?
Request Received
Your support request is recorded with the details you provide.
Issue Reviewed
Our team reviews the category, priority and technical information to determine the next action.
We Contact You
We use the contact information provided to follow up, request additional details or help resolve the issue.
Frequently Asked Questions
I cannot sign in to SmartMed.ai. Can I still contact support?
Yes. This support page is publicly available so you can request assistance even when you cannot access your SmartMed.ai account.
Where can I find the Zoom integration instructions?
Our public Zoom Integration Guide explains how to connect, configure, use and remove the SmartMed.ai Zoom integration. View the Zoom Integration Guide.
Should I include patient information in a support request?
Avoid including patient names, medical records or other sensitive clinical information unless that information is specifically required for investigation. Our support team can request additional information if necessary.
I am evaluating SmartMed.ai. Should I use Support?
For product evaluation, pricing or a personalised walkthrough, please use our Book a Demo page instead.